We are supportive of Bank Negara Malaysia’s (BNM) announced interim measures for premium repricing on 20 Dec 2024.
These measures are designed to help ease your financial impact by allowing premium increases to be spread over three (3) years. This ensures that you can continue to afford your protection while accessing the necessary medical care.
At Manulife, we know that with change comes the need for clarity, and we're dedicated to guiding you through this transition with ease and confidence.
To assist you, we’ve updated our Frequently Asked Questions (FAQ) to address any questions you might have. Your trust and peace of mind are important to us, and we'll continue to provide updates along the way on this page.
If you have any questions or need further assistance, please do not hesitate to contact our Customer Careline at
1-300-13-2323 / (603) 2719 9112
from Mondays to Fridays (except Public Holidays), 9.00am to 5.30pm; or you may email MYCARE@manulife.com.
What do you need to know?
Contact Us
You can take the following steps to verify whether your policy has been affected:
- Log into Manulife Online: Visit our online portal at https://online.manulife.com.my/login to access to the premium repricing letter and view any updates to your policy. Here is the step-by-step guide to register and login to Manulife Online https://www.manulife.com.my/userguide
- Contact Customer Service Team: Our representatives are available to provide information about your policy and confirm if repricing has occurred:
>> Customer Careline at 03-2719 9112 or 1-300-13-2323
Press 1 for Premium Repricing
Press 2 for Guarantee Letter
Press 3 for General Information
Press 4 for Policy Information
Press 5 to speak to our Customer Service Officer
>> Email MYCARE@manulife.com
- Contact Your Servicing Agent: Your servicing agent can provide assistance and help you verify if your policy has been affected by premium repricing.
- Check Your Email and Mail: Ensure that you’ve reviewed all recent communications from us (eLetter@manulife.com), as the repricing notice might have been sent electronically or via postal mail.
- Visit our Branch: If you prefer in-person assistance, stop by one of our branches (Contact Us | Manulife Malaysia) where a representative can help you access and understand your policy information.
Helpful links
©2020 Manulife Holdings Berhad (Registration No. 197501003360 (24851-H))
General Line : (603) 2719 9228 | Customer Careline : 1 300 13 2323
