Putra Heights Customer Relief Assistance

In the wake of the recent tragedy at Putra Heights, our hearts are with all those affected. At Manulife, we are committed to standing by our community. To help ease the burden during this difficult time, we are rolling out special relief measures for our valued customers.

Together, we'll navigate these challenges. Stay strong, stay safe—we’re here for you.

Putra Heights Customer Relief Assistance

Flexible Premium Payment Options*

• To ease financial burdens, customers can switch their premium payment mode from an annual to a monthly basis. 

Extended Grace Period for Premium Payments*

• We are offering a Premium Deferment Program (PDP), allowing deferment of payments for up to a maximum of 3 months. 

Interest Relief on Policy Loans*

• We will consider waiving interest charges on Policy Loan (PL) and Automatic Premium Loan (APL) on a case-by-case basis, up to a maximum of 3 months. 

Simplified Medical Reimbursement Claims

• To streamline support, claims can be processed without the need for original receipts. A reprinted copy of the receipt will be acceptable for claims processing.  

*This applies to policies due between 1 April and 30 June 2025.

Your well-being is our top priority. If you need assistance or have questions, please connect with your Manulife Advisor or call our Customer Careline at 03 2719 9112 / 1300 13 2323.