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Manulife Malaysia will never ask our customers to provide or update their personal details and credit card or banking details via any call, SMS, email or social media channels.

If you have received such messages, please do not respond and immediately report to us via email MYCARE@manulife.com.

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Temporary Closure Notice

Dear valued customers, we would like to inform you about our branch closures for state holidays in March/April 2025. Click to find out more.

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Announcement on Scam Calls and Messages!

Manulife Malaysia will never ask our customers to provide or update their personal details and credit card or banking details via any call, SMS, email or social media channels.

If you have received such messages, please do not respond and immediately report to us via email MYCARE@manulife.com.

View more
Temporary Closure Notice

Dear valued customers, we would like to inform you about our branch closures for state holidays in March/April 2025. Click to find out more.

View more
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Implementation of e-Invoice for Manulife Insurance Berhad

 

In October 2023, the Inland Revenue Board of Malaysia (IRB) announced the phased implementation of e-invoicing, set to begin on August 1, 2024. E-invoicing is a digital system that allows businesses to electronically transmit invoices to the IRB. This initiative aligns the Government’s objective to enhance digital services infrastructure and modernize tax administration. This new system will apply to all taxpayers involved in commercial activities within Malaysia, including those supplying goods and services.

 

Information from Suppliers and Customers

The e-invoicing process will require specific mandatory information from Manulife’s suppliers and customers. We will be reaching out to you soon to collect these details. For more information about e-invoicing, please visit the IRB e-Invoice FAQ page.

 

Relaxation of E-Invoice Implementation

To ensure a smooth transition to e-Invoicing, the IRB has granted a six-month interim relaxation period starting from the mandatory implementation date, starting August 1, 2024. During this period, Manulife will use a consolidated e-Invoice and consolidated self-billed e-Invoice approach. Therefore, no individual e-Invoices or individual self-billed e-Invoices will be issued during this interim period or until further notice.

 

For further details, please refer to item 16 of the IRB e-Invoice Specific Guideline version 3.1 dated October 4th, 2024: IRBM e-Invoice Specific Guideline (Version 3.1).

 

Thank you.